1. Introduction

Welcome to EasyDocGen ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document generation API service and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account (email address, name)
Subscribe to our service (billing information, company details)
Contact our support team (name, email, message content)
Use our API (API keys, license keys)

2.2 Usage Data

We automatically collect certain information when you use our Service:

API usage metrics (number of documents generated, API calls)
Log data (IP address, browser type, pages visited, timestamps)
Device information (operating system, device type)
Performance data (response times, error rates)

2.3 Payment Information

We use Stripe as our payment processor. Payment card details are processed and stored by Stripe, not on our servers. We receive only limited information such as the last four digits of your card and expiration date for billing purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

Provide, maintain, and improve our Service
Process your transactions and manage your account
Send you technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms
Send you marketing communications (with your consent)

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

Data encryption in transit (HTTPS/TLS)
Secure authentication using Firebase Authentication
Regular security audits and vulnerability assessments
Access controls and authentication for our systems
Secure data storage on Microsoft Azure and Google Cloud Platform

Your data is stored in secure data centers in multiple regions. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Document Data

When you use our API to generate documents:

Template files and generated documents are temporarily processed in memory
Documents are not permanently stored on our servers unless you use our optional storage features
Generated documents are immediately delivered to you via the API response
We may retain execution logs for debugging and usage tracking purposes
You retain all rights to your templates and generated documents

We do not access, read, or use the content of your documents for any purpose other than providing the Service.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

6.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Stripe - Payment processing
Google Firebase - Authentication and hosting
Microsoft Azure - Cloud infrastructure and API hosting

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

6.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Your Data Rights

Depending on your location, you may have the following rights:

Access - Request access to your personal information
Correction - Request correction of inaccurate data
Deletion - Request deletion of your personal information
Portability - Request a copy of your data in a portable format
Opt-out - Opt-out of marketing communications
Restriction - Request restriction of processing your data

To exercise these rights, please contact us at privacy@easydocgen.com or through our support page.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service:

Essential Cookies - Required for authentication and security
Analytics Cookies - Help us understand how you use our Service
Preference Cookies - Remember your settings and preferences

You can configure your browser to refuse cookies, but this may limit your use of certain features.

9. Data Retention

We retain your personal information only for as long as necessary:

Account information - Until account deletion plus 30 days
Usage logs - 90 days for debugging and analytics
Billing records - As required by law (typically 7 years)
Support tickets - 2 years for customer service quality

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We operate in multiple regions:

United States (US West, US East)
Europe (West Europe, France Central, UK South)
Asia Pacific (Australia Southeast, UAE North)

We ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Additional Rights for EU and California Residents

GDPR (EU Residents)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to lodge a complaint with a supervisory authority
Right to object to processing based on legitimate interests
Right to withdraw consent at any time
Right to data portability

CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access your personal information
Right to equal service and price